I haven't really noticed much lag, but if I was doing it commercially, I'd setup my own relay server like they suggest. I have a client on my laptop and phone, and both connect up really quickly. There's an 8 digit number for the session, along with password protection. It's the same app whether on the client machine or the "support" machine, and It works really well. I use it on some remote site laptops (I have a laptop with programming software and usb serial cables connected to repeaters). A friend of mine uses it to remote support his parents, and let me know about it. I've used RustDesk in a personal setting. Zoho Assist/Quick Assist is cheap/free and does the job 99 times out of 100 for me. They were chasing for about a month even though they couldn't provide the evidence that we'd said yes (because there wasn't any as we hadn't agreed to the purchase). I sent them all the email trail and said "if you're so certain, please provide the evidence that we agreed to this". I told them that and they said they'd send over all of the details, but I put it in black and white "happy for you to do that, but we are not committing to it until the CTO has given the green light".Įnded up going for another solution and told them we weren't purchasing it (hadn't activated anything) and never heard back (retrospectively I should have chased), 6 months later they're chasing up payments and I told them that we didn't purchase it and they were adamant we had to pay. We got the green light from everyone but the CTO. We were reviewing TeamViewer around covid period. The current cheapest tier is way too expensive for extensive personal usage. I think, though, that if you're a personal helper (for friends and family), there should be a cheap option available for people in your situation.
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